This post was originally an irritated rant about my experiences with Comcast and their customer service. In response to the post, I received a call from a very nice woman named Gail from their corporate offices. She was sympathetic to my latest tribulations, gave me some very good ideas as to what my business could do to try to avoid at least some of the problems that piqued my ire, and provided me with enough good will that I agreed to retract my rant and issue a thank you to Comcast for trying to right their wrong.
Thank you to the Social Media scouts at Comcast who made this connection. I hope this is a harbinger of good things to come in the future.
Big Bob
bigbobsthoughts 